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Refund Policy

Last updated: August 27, 2025

1. Overview

This Refund Policy explains the terms and conditions for refunds of payments made for CVFolio.Me Pro Plan ($12.00 USD one-time payment).

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all Pro Plan purchases. If you are not satisfied with our Service, you may request a full refund within 30 days of your purchase date.

To be eligible for a refund, you must:

  • Request the refund within 30 days of purchase
  • Provide a valid reason for the refund request
  • Have made a good faith effort to use the Service

3. Refund Process

To request a refund:

  1. Contact our support team through our website
  2. Provide your purchase details and reason for refund
  3. Allow up to 5 business days for review
  4. If approved, refunds will be processed within 7-10 business days

Refunds will be issued to the original payment method used for the purchase.

4. Non-Refundable Circumstances

Refunds will not be provided in the following cases:

  • Requests made after the 30-day period
  • Violation of our Terms of Service
  • Abuse or misuse of the refund policy
  • Technical issues on the user's end (browser compatibility, internet connectivity)
  • Change of mind after the 30-day period

5. Service Interruptions

In case of extended service outages or technical issues that prevent you from using the Service, we may offer:

  • Service credits
  • Extended access period
  • Full or partial refunds at our discretion

6. Chargeback Policy

We encourage customers to contact us directly before initiating a chargeback with their bank or credit card company. Chargebacks may result in account suspension and additional fees.

7. Processing Time

Once a refund is approved:

  • Credit card refunds: 5-10 business days
  • PayPal refunds: 3-5 business days
  • Bank transfers: 7-14 business days

Processing times may vary depending on your financial institution.

8. Account Access After Refund

Upon processing a refund, your Pro Plan access will be revoked, and your account will revert to the free tier. Any websites generated during your Pro Plan period will remain accessible.

9. Contact Information

For refund requests or questions about this policy, please contact our support team through our website. We aim to respond to all refund requests within 24 hours.

10. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date.